Job opportunity: Technical Support Team Leader

Technical Support Team Leader

TLV · Full-time · Senior

About The Position

We are looking for a Technical Support Team Leader to join our team and lead our customer support activities. The main goal is to manage all technical issues raised by customers and internal stakeholders, research, and lead to resolution with the help of the development team. 

SQream provides an analytics platform that minimizes Total Time to Insight (TTTI) for time-sensitive data on-prem and on-the-cloud. Designed for tera-to-peta-scale data, the GPU-powered platform enables enterprises to rapidly ingest and analyze their growing data – providing full-picture visibility for improved customer experience, operational efficiency, and previously unobtainable business insights.

We’re looking for leaders to join our team – people who dare to question the current reality of massive data limitations and are pushing toward a future of transformation, who embody our values of innovation and resourcefulness, and realize that for change to occur, we are the ones who need to make it happen.

Responsibilities

  • Managing the division’s support team, building and mentoring the team members while driving their personal & professional development
  • Be the main expert and focal point of our technologies and platforms
  • Researching issues and identifying potential solutions while providing prompt and accurate feedback to customers and internal stakeholders 
  • In charge of the business KPI monitoring
  • Understand how things work and figure out how they could break and what can be done to fix them
  • Prioritize and manage multiple issues from customers on our products and platform, simultaneously
  • Communicate with customers and internal stakeholders and ensure that they are well informed of the progress and plan

Requirements

  • 3+ years of experience in Technical Support or similar function
  • Being a committed team player that can help lead others through challenging customer issues   
  • Understanding of Data Warehousing fundamentals and concepts
  • Good understanding of any of major Cloud Service Providers ecosystem
  • Ability to interpret systems performance metrics (CPU, I/O, RAM, Network stats)
  • Experience troubleshooting database connectivity issues using a variety of methods (client software, drivers/connectors)
  • Excellent English writing and communication skills with attention to detail
  • Knowledge of Linux
  • Knowledge of SQL

Nice to have

  • Database migration and ETL experience
  • Scripting/coding experience in any programming language
  • Good understanding of database query lifecycle and internal join processing 
  • Experience using 3rd party UI, ETL, and BI tools such as Tableau, SpotFire, Informatica, Pentaho, Qlik etc. 


 

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