Job opportunity: Helpdesk Specialist

Helpdesk Specialist

TLV · Full-time · Entry-level

About The Position

We are seeking a Helpdesk Specialist who strives to work in a complex and changing computing environment to join our IT Infrastructure team.

As a Helpdesk Technician you will provide setup and maintenance to a reliable and complex technical infrastructure to effectively serve the entire organization, including installing, maintaining, deploying, and troubleshooting systems; responding promptly and efficiently to internal customer’s problems, and directly resolving the problems. 

Our ideal candidate will need a strong technical orientation; be a creative problem solver; a quick self-learner; be highly motivated to advance in the field, be a team player, with great communication skills, a genuine willingness to assist, a strong commitment to given tasks, and have a great sense of humor :).

Responsibilities:

  • Provide IT support for the company infrastructure (hardware and software)
  • Install, configure, upgrade and troubleshoot LinuxOS, Microsoft Windows, macOS, and applications.
  • First response for on-prem IT network and equipment issues
  • Monitor system performance 
  • Implement onboarding process for new employees
  • Maintain backups
  • Support AV\Video events\rooms
  • Follow procedures and maintain the IT systems documentation
  • Provide after-hours support, and on-call when needed

Requirements

  • A minimum of 2 years experience as a Helpdesk Specialist in Linux oriented environment (RHEL, CentOS, Ubuntu, etc.)
  • Experience with different hardware (Dell, HP, Lenovo etc.)
  • Basic knowledge of shell scripting under Linux – BASH
  • Familiarity with computer networking
  • Ability to troubleshoot and solve problems independently
  • Service-oriented and a team player
  • Good written and spoken communication skills in English

Advantages:

  • Experience with networking equipment (routers, switches, firewalls, DNS/DHCP )
  • Familiarity with virtualization technologies
  • Basic Windows administration experience
  • Python
  • Familiarity with Storage systems
  • Familiarity with monitoring systems -Prometheus/Grafana

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